CUSTOMER SATISFACTION is of the utmost importance to us. We want you to be satisfied with your order and confident when placing an order with us. We do NOT accept returns or exchanges. If you receive damaged or broken items please contact us IMMEDIATELY by email customer_service@carchey.com to let us know. We will replace the broken or damaged item immediately (except if backordered).

THROW PILLOWS & VALANCES
Due to variances among color monitors, the colors that appear on your screen may not be exact. Because these items are handmade at the time you place your order, we will accept returns, however, there will be a 25% re-stocking charge applied to your return. Production normally begins within 1-2 business days after an order is confimed to you via email. Therefore we are happy to change or cancel orders as long as we are contacted within one (1) business day (Tuesday-Saturday) from the date the order was confirmed. Orders that are changed or cancelled after this may incur additional charges.

 

 

Because our items are custom made,ie barstools, we do not accept returns or exchanges unless there is a defect in manufacture.